FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR SHIPPING POLICY?
Please allow 5-7 business days to process orders and 7-10 business days to receive shipment. International orders may take longer to receive. All order will receive tracking numbers via email for shipping updates.
SHOULD I TRIM THE WICK BEFORE BURNING?
Please trim the wick 1/4 inch before you light the candle each time. By trimming your wick it can help reduce large flames and excessive flickering.
WHAT IS YOUR REFUND POLICY?
All sales are FINAL. If your package was received damaged, please email a photo to firstname.lastname@example.org and we will send you a replacement. Please note that you have 24 - 48 hours after your packaged was received to give us a notification. Thank you.
WHEN SHOULD I STOP BURNING MY CANDLE?
Stop burning the candle when 1/2 inch left of wax is in the jar. This will prevent heat damage to the jar and/or surface where the candle is burning.